Best Buy

Can Staples Monetize Its VIP Space?

Can Staples Monetize Its VIP Space?

I’ve urged students to watch 2 companies very closely: 1. Best Buy 2. Staples. Best Buy is arguably the worse off of the two, but not by much! No other company is more squeezed between: their ‘bricks & mortar’ footprints are wayyyy too huge shifting consumer needs (the Baby Boomer ‘Big screen TV buying binge’ [...]

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Breaking Up Is Hard to Do… In Shopping

Breaking Up Is Hard to Do… In Shopping

This spring I asked my Marketing Channels students to break up 1 ‘bricks & mortar’ transaction, and 1 e-commerce transaction, into the components of that purchase, evaluate the retailer/ etailer’s performance at each step, and suggest ways to improve to refine the  Customer Experience (insert buzzwords here: turn Good to Great, Elevate the Service experience, create [...]

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Add “Step -1.0″ To Get Ahead in Life

Add “Step -1.0″ To Get Ahead in Life

I didn’t learn a certain lesson in life, career & business until over 40 years old. Pity. Better late than never. I eventually learned it from a savvy exec, who subsequently became a Business Partner, mentor, friend. He recently celebrated a birthday. This blog is a Birthday salute to him- and a gift to you. [...]

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Warlike Strategy #4: Scorched Earth

Warlike Strategy #4: Scorched Earth

Generals Sherman, Ewing & Sheridan in The American Civil War. Kitchener vs the Boers in the Boer War. Russian Generals vs Napoleon. Stalin’s Generals vs WWII Germany.  One illegal but oft-practised war method is to remove any resources that might benefit an incoming enemy. The retreating / defending army does it, even though it brings [...]

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Office MAX Sees Wisdom of MIN

Office MAX Sees Wisdom of MIN

Crains has reported that Office Max, like WalMart & Best Buy- will make a push in small stores ie 5,000 to 10,000 sq feet. Why is this seen as ‘news’?  Two generations ago, high-service ‘small stores’ dominated retail, as they had since time began. Big Box formats, in Suburban/ Outskirts locations, are a recent wave [...]

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Why Couldn’t Future Shop See the Future?

Why Couldn’t Future Shop See the Future?

At Thursday’s Best Buy/ Future Shop layoff announcement, the media was aflutter how online shopping & Target’s entry have forced the closure of dozens of big Canadian stores. Look closer. Newscasts love the ‘new’, but often fail to cite inexorable, slow building, predictable factors. Such as demographics & geography. Oversized Best Buy / Future Shop [...]

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Best Buy a Warning Sign for Other Retailers

Best Buy a Warning Sign for Other Retailers

Poor Best Buy. Trying to do the right thing but getting hammered for doing it. They just announced 2,400 job cuts as reported by CNBC here, a victim of ‘showrooming’ a practise where consumers visit a store to have an array of product options explained & demonstrated, then they order online from a bargain-basement e-tailer [...]

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Tablets a TurboBoost for E-Commerce

Tablets a TurboBoost for E-Commerce

If you ever drive a turbo charged car, you know ‘turbo lag’- you’re accelerating using the engine’s potential- then a whoosh or whine- and you’re knocked back into the seat as the car’s acceleration kicks up a notch. That’s what tablets do for e-commerce. Tablets. A compromise on mobility vs smartphones. A compromise on usability [...]

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How About Resolving to Align Your Bricks & Bytes in 2012?

How About Resolving to Align Your Bricks & Bytes in 2012?

Have you made all your 2012 Resolutions? I have 1 more to suggest- whether you’re a Retailer, Wholesaler, Service Business, may I suggest you take 2012 to align your offline & online businesses? For example, if you’re like most businesses in Retail, the online site was created by, and is managed by, a completely separate [...]

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